Unique Cinema Systems has been awarded a new contract to supply NOC help-desk and support services to all 423 screens across 193 digital cinema sites in Norway. Previously UCS had won tenders to equip and support the majority of the digital cinema conversion in Norway and will now continue to utilize Integrator Accord™, a suite of Network Operations Center (NOC) software applications developed and supported by Unique Digital Ltd, to cover 100% of the country’s cinemas.
Integrator Accord is a full featured estate management and NOC application that provides Unique technical support staff full fault-ticketing, SLA and SNMP incident management and resolution. Offering a 365 24/7 help-desk with remote monitoring UCS provide first line NOC support to over 1300 screens across their client base in Europe as well as second line support to a further 9000 screens of Unique Digital’s clients and integrator partners world-wide.
Every cinema in Norway will now get the full benefit of UCS’s dedicated and experienced technical team of engineers and support staff and will get customer access to Unique Digital’s latest incident management application “IA”. This allows cinema staff to raise new incidents and monitor resolution progress in real-time on their smartphone or web browser.
“We are delighted to have been awarded the new contract to supply our NOC services in all seven tenders groups in Norway”, says CEO of Unique Cinema Systems Robert Sigfusson, adding “our focus will remain on delivering complete customer satisfaction with our products and services that enable a reliable, effective and efficient operation of every cinema. UCS bring experience from both Norway and other markets, such as England and Sweden, where we have been providing NOC and support services for many years. We will continue to develop and introduce new services based on the technology platforms developed by our sister company Unique Digital such as MovieTransit, RosettaBridge™, BaseKey™ and Integrator Accord™to our customers in Norway.
“Unique Digital have worked very closely with UCS to develop a completely integrated set of applications to streamline the operation and support of digital cinemas and we congratulate them on winning this new contract”, said Rod Wheeler, Sales and Marketing Director of Unique Digital Ltd adding, “the project includes the launch of our latest RosettaNet™ solution in Norway that opens up new possibilities for cinema operation across the internet with access via tablets and smartphones.”
For more information please contact: Unique Digital Ltd +44 207 384 5623 -