Cinevise NOC was launched in 2009 by Cinema Equipment and Supplies (CE+S). Since then the vendor certified staff of multilingual expert technicians boasts a 96% customer satisfaction rate and a sense of personal responsibility in the successful operations of their customers. This week Cinevise, in partnership with Barco is hosting Level One Certification Training in Miami for a dozen customers who recently purchased Barco projectors.
Barco flew in a representative who is conducting the training session in Spanish. With their Level One Certification the technicians will be better equipped to troubleshoot with the Cinevise NOC team, ensuring Cinevise customers receive exceptional support.
Cinevise Screen Support Grows to 1,200
Cinevise’s unparalleled focus on customer service, proactive response to alerts, and smart monitoring are the reasons Cinevise has contracted more than 1,200 screens worldwide.
Cinevise gathers many pieces of information and data and will use it even more intelligently to better predict equipment behaviors and relationships, “...so that Cinevise is not just servicing our customers, we’re servicing the manufacturers,” asserts Luis Arreola, VP of Operations. “Partnering with Barco for certification is another great step in making our customers part of our extended team,” explains Alex Younger, VP of Sales. “With the knowledge Barco is sharing and the level of expertise our Cinevise NOC team possesses, we’re creating the perfect environment for maximized uptime and strong customer relationships.”
