CIELO, the global leader in cinema device monitoring and data analytics, along with BTS (Bell Theatre Services), the leading supplier and installer of projection and sound equipment to the film industry in the UK, have enhanced Everyman’s operations and improved its customer experiences after one-year deployment CIELO Cinema Enterprise and Command.
By selecting CIELO as the monitoring platform, BTS has been able to offer Everyman Cinemas a tailored set of tools to optimize its operations and improve its margins. BTS solutions and services have helped Everyman Cinemas adopt CIELO solutions with minimal disruption and have provided excellent technical support to ensure maximum uptime.
Early this year Everyman Media Group PLC reported a strong recovery and growth in 2022 and a positive outlook for 2023. Group EBITDA was up 74.7% and ahead of market expectations. CEO Alex Scrimgeour has focused his strategy on long-term consumer trends such as affordability and high-quality service and BTS-CIELO has helped on both fronts over the past 15 months.
“Since we introduced CIELO, the impact of the notification system has been great”, said Nick Davey Head of Technical Support and Operations at Everyman “I can’t count the number of shows we’ve saved from flagging hardware issues early.”
After one year of implementing CIELO, BTS enables Everyman to take a more proactive approach to identify and address issues in their cinemas’ operations before they become major problems.
“Cielo has dramatically improved our response time and helped us prevent show losses. We have also built an extensive database of issues and equipment, this has helped us identify patterns of behavior and provide solutions. Cielo has fast become a daily used tool for all our engineers,” said, Paul Oliver Director of Operations at Bell Theatre.
The CIELO and BTS (Bell Theatre Services) partnership is a testament of the two companies’ commitment to innovation, customer satisfaction, and seamless technology integration in the cinema industry.
“Bell Theater has been an extraordinary partner for CIELO. Bell Theatre has driven us forward and pushed our technology to the next level by listening to Everyman’s needs and priorities. In a very short period of time we have been able to optimize support to Everyman making Everyman’s operations more efficient, saving them money and increasing customer experience. This has enabled Everyman to become the high quality entertainment player they planned to be" said Rafael Garzon, VP of Customer Growth at CIELO.
About Everyman Cinemas
Everyman is redefining cinema. Bringing an innovative lifestyle approach to its venues, where customers swap their soft drink for a nice glass of red wine and a slice of freshly made pizza served to their seat. Everyman Cinema creates a warm and friendly atmosphere, with excellent food and drink selection and fantastic customer service. Contact: https://www.everymancinema.com/contact-us
About Bell Theatre Services
As the film industry has grown and evolved, so has Bell Theatre Services. 2012 will be remembered as the year the cinema experience went fully digital in the UK, and we remain at the forefront of the revolution. Bell Theatre and there world class engineering team, regularly supply technical services and support to the major film studios. Contact: (+44) 020 8238 6000 / email@example.com